Managed IT Services & Tech Support

Dedicated Support

Emergency Support: Managed IT service customers can expect top priority when technology issues arise. Dedicated support means rapid response in the case of an emergency.

Managed Support: In addition, our expert technicians are ready to handle the day-to-day tech support needs of clients. We know that it is often helpful to have a technician on-site, at your place of business. That’s why we ensure that our friendly experts are ready to show up and help whenever needed.

Remote Support: For issues that can be resolved remotely, we also offer quick support via phone and email. Our goal and first priority is to ensure that our managed IT clients’ businesses are running as smoothly and efficiently as possible, due to the services we provide.

Cybersecurity

Managed Antivirus Service: Antivirus protection is intended to protect your computer or device from cyber threats and attacks. Intechtel uses an advanced antivirus strategy that utilizes predictive behavior recognition technology coupled with the almost limitless processing power of cloud computing.

Endpoint Detection and Response (EDR): Going beyond the typical signature based antivirus/antimalware is something called EDR which differs from AV in that it integrates real-time behavioral analysis with automated response and remediation tools to provide a deeper layer of security for a computer that goes beyond, but works in concert with, traditional Anti Virus software/services.

Managed DNS Security: Intechtel’s managed DNS service, powered by Cisco, protects your network from a variety of malicious content while allowing you a granular level of control over the sites that are accessible from your network

Ongoing Employee Training: Even with the most advanced cyber security services, it is imperative that employees understand risks and defenses.  If employees aren’t careful, they may unknowingly permit threats or cyber-attacks.

Learn More…

Managed Network & Switch

Intechtel installs, configures, secures and maintains all networking and switch components, including wireless access points – when needed. Wireless access points and secure network connectivity are particularly important in the hospitality industry and for businesses offering WiFi access to customers.

Intechtel’s advanced monitoring ensures that the network is secure and that all vulnerabilities are eliminated.

Learn More…

Managed Firewall with IPS

Firewall with Intrusion Prevention System: Your business depends on safe, secure, high-performance communications with partners, suppliers, customers, and remote employees. Gateways that provide access to your networks can be the critical failure point. Managed Firewall services help ensure that your network remains protected and secure. The Intechtel Managed Firewall solution provides a 24x7x365 state-of-the-art set of security services including Unified Threat Management (UTM) that we maintain to provide a best-in-class line of defense against Internet-based threats. Intechtel will configure, deploy and assume the management of your managed firewall. The configuration and monitoring of the firewall will provide real-time responses and reporting about malicious activity based on threat assessments as well as the ability to control traffic on your local network.

Learn More…

Back Up & Disaster Recovery

It should be said that no company can guarantee 100% protection against cyber-attacks. Intechtel’s BCDR services are a set of processes that help a business continue operating after a cyber-attack or major data loss. A main function of this service is ensuring proper back up data is stored and available should a natural or cyber disaster take place. Intechel’s BCDR service is recommended to be used with cybersecurity services.

Cloud Services

Cloud services allow businesses of any size to leverage enterprise grade computing and storage services for a low monthly rate with minimal upfront cost as compared to designing, deploying, and maintaining an on-premise based server to accomplish the same thing.  Some examples of cloud hosted services include email, storage, web application hosting, web servers, Telephone systems, off-site secure storage, disaster recovery services, and much more.

Trouble Ticket Tracking

Intechtel managed IT services agreements come with our convenient and intuitive trouble ticketing and tracking system. In conjunction with our RMM tools, tickets can be automatically generated when there is an issue with your network of any hardware. This also allows you to open support tickets for any issues, and track their progress to completion while staying in constant contact with our technical team.

Printer Management

Printers and scanners are an integral part of nearly all businesses and home offices. When they don’t work properly, it can be frustrating. Intechtel knows printers and scanners and can help you get yours on the right track and stay that way through proper management of the devices, drivers, and network integration necessary to keep your printers going strong. 

Email Security and Backup

A majority of ransomware and malware comes in through email, and most people assume that their email provider handles all the security and backups for them. With Intechtel SaaS Defense and backup, every email is screened for phishing, ransomware, malware, and suspicious content/links before making it to your inbox. The backup component also ensures that you have backups of your email for compliance or other business needs.