Intechtel’s Policies on Refunds and Warranties
Our Return Policy is 30 days from the date of purchase for standard parts and materials. Phone systems (and accessories), surveillance systems (and accessories), and custom components that are part of a custom project, once installed or shipped, are non-refundable or returnable. Labor is non-refundable. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange notwithstanding any parts and labor defect warranty.
To be eligible for a return, your item(s) must be unopened and/or unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If your item meets the requirements, your refund will be processed immediately and a credit will automatically be applied to your credit card or original method of payment, within 60 days.